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FAQ – Costa Del Folk Ibiza

CAN I BOOK MY OWN FLIGHTS AND TRANSFERS?

Yes, if you wish to book your own flights and transfers you will receive £120 discount.

HOW MUCH LUGGAGE CAN I TAKE?

Hand luggage is included within the package. Any additional luggage would be chargeable.

Please contact us for costs if you require hold bags, reserved seats or extra leg room.

I AM A SOLO TRAVELLER CAN YOU FIND ME SOMEONE TO SHARE WITH SO I CAN SAVE PAYING THE SUPPLEMENT?

Yes. Our “Single Share” scheme works by us taking your details and matching you with a like minded (same sex) person who would also like to consider sharing. This is very popular as it really does help keep the cost down and you make a new friend as well! However, please note: in the event that the person you have been paired with cancels prior to the festival you will be liable to pay for the room with the single supplement attached.

I ONLY WANT TO STAY FOR A COUPLE OF DAYS, NOT THE WHOLE FESTIVAL

Please call the office on 01254 445050

IS THERE AN EASY PAYMENT PLAN?

Yes there is. We are able to arrange a monthly payment plan if this helps.

CAN I BRING MY OWN INSTRUMENT?

Absolutely – there will be plenty of ad hoc sessions popping up throughout the week and even a few tutorials if you are a bit rusty.

I WOULD LIKE TO VOLUNTEER AS A STEWARD

We do get many requests for volunteers and we’re really lucky that we have a fantastic team already. However, if you would like to be considered for a volunteer role please do get in touch costastewards@gmail.com

HOW FAR IS THE TRANSFER FROM THE AIRPORT TO THE HOTEL COMPLEX?

The transfer time by coach is approximately 25-30mins

I DON’T REQUIRE HOTEL ACCOMMODATION BUT HOW DO I OBTAIN FESTIVAL PASSES?

FULL FESTIVAL PASSES cost £180/€220 for 5 days unrestricted access to the festival. DAY FESTIVAL PASSES cost £40/€50

Should you wish to reserve festival passes please email info@enjoytravel with your requirements and we will be delighted to help

Guaranteed entry will only be granted to anyone who has purchased or reserved FULL/DAY FESTIVAL PASSES. There are a limited number of festival passes.

WHAT IS THE DEPOSIT?

The deposit payment per person is £200/€200 and the balance payment is due 10 weeks prior to your departure date. A reminder will be sent to you.

DOES THE HOTEL CATER FOR VEGETARIANS?

You will find an ample selection of salads and other dishes on the menu, suitable for vegetarians. Please notify us of any specific dietary needs (vegetarians, vegan, food allergies etc) prior to travelling in order that we can provide suggested numbers to the Hotel in advance

ARE THERE SPECIAL DISHES FOR DIABETICS?

Dishes suitable for diabetics are available, however we would recommend that you inform the hotel reception of your needs on arrival, or the restaurant manager.

ARE FOOD ALLERGIES TAKEN INTO CONSIDERATION? 

Yes, particular attention is made for guests with food allergies, so please advise the staff accordingly on arrival to the hotel or the restaurant manager.

HOW MUCH IS THE WIFI CONNECTION? 

The Wi-Fi connection from your room or in the public areas of the hotel will be free.

IS THERE A DRESS CODE IN THE RESTAURANT? 

Yes, anyone in swimwear or not wearing a shirt/t-shirt will not be allowed in the hotel restaurants.

IS THE HOTEL ACCESSIBLE FOR DISABLE GUESTS?

Yes, all the public areas of the hotel (except the Pub Nautilius, the gym, the sauna and whirlpool) are accessible. There are 10 specially adapted rooms (without kitchenette).

IS IT NECESSARY TO USE THE LIFT TO ACCESS THE ADAPTED ROOMS? 

No, they are located on the ground floor.

WHAT ARE THE BATHROOM FEATURES? 

The adapted bathroom has a non-slip bath which is 0.52m high; the vertical handrail is at a height of 0.6 – 1.4 m and has another horizontal handrail. The toilet handrail is 0.83m high and the toilets are 0.49 m high, the washbasin is adjustable between 0.60 m and 0.90 m and the handrail is 0.36 m – 1.36 m. The bathroom door measures 0.79 m. All rooms have walk in showers.

CAN I EXTEND MY STAY? 

Yes – just call the office on 01254 445050 or email info@enjoytravel.co.uk with your requirements.