Coronavirus COVID-19 Update 20.04.20
Hello Everyone
We sincerely hope that this update finds you all safe and well.
You are already aware that the following events have been cancelled as a result of the continuing pandemic.
Costa del Dance 13.04.20 – 23.04.20
Costa del Salsa 23.04.20 – 29.04.20
Costa del Folk 25.04.20 – 01.05.20
Enniscrone 07.06.20 – 12.06.20
Ukulele Cruise 27.06.20 – 02.07.20
We are maintaining our efforts regarding obtaining refunds from suppliers and will be in touch with you personally as soon as we have any further updates.
Many of you have enquired about refunds in line with consumer law and whilst the law does state that a refund is due within 14 days following a cancelled holiday, these rules were not designed to withstand such a wholescale catastrophic event affecting the entire travel industry.
In normal circumstances these rules are entirely reasonable and work without any problems. However, they were only designed to govern the obligation of the company actually making the sale to the consumer, and not any other companies in the supply chain.
For example:
When you buy a holiday from a tour operator such as Enjoy Travel, who then purchases accommodation, ground arrangements or airline tickets on your behalf, the hotel, local operators and airline are not obliged to issue refunds within 14 days, meaning that the tour operator has to provide the refund in full and wait for the other parties to refund them.
The industry has ground to a halt, making obtaining refunds from suppliers extremely difficult as nobody has the cash flow to enable this to happen quickly. Hopefully this goes some way to explain the situation a little better
Your continued patience is appreciated whilst we work through this unprecedented and extremely difficult period.
Should you have any specific queries please continue to email info@enjoytravel.co.uk and we will get back to you as soon as possible.
Stay safe, keep well and we hope to see you again soon.
Gerry Flynn
Managing Director
Enjoy Travel
